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Frequently Asked Questions (FAQ)

General Product Questions

How large are the capsules in my product?

Each product is uniquely blended with the finest ingredients to provide the best solutions for your health. Please refer to the individual product page thumbnail pictures to view a visual of the actual size.

 Are these products safe to take with my medication?

We strongly encourage you to consult with your physician to determine whether any given supplement is safe for you to consume, based on your health profile.

 

How quickly can I expect to see results?

Our products are formulated for maximum results. However, everyone reacts differently, and we encourage you to try our products for at least 90 days. Remember, we are confident you will feel the difference and it is backed by our 90-day money back guarantee.

 

What quality measures do you take?

At Natural Pulse, we care about your health and well-being. To ensure you receive the best and safest health solution, we ensure the following:

We take your health very seriously, and go the extra mile to ensure purity, quality, and potency in each batch of product we produce. It is our way to ensure you stay healthy, vibrant, and maintain your Natural Pulse. For more information on our Quality practices, click here.

 

Orders and Shipping

Do you ship internationally?

Currently, we only ship within the United States and Canada.

 

When will I receive confirmation that my order is being processed?

Once you place your order, if you have provided us an email address you will receive an email confirmation. If you do not, please check your spam folder. If you did not provide an email address, you should still receive a confirmation on the order page after your order is complete.

 

How much does it cost to have my order shipped?

Standard shipping rates are determined based on the state you reside in and are calculated during the ordering process. Shipping charges will be applied to your order, when applicable.

 

Do you offer free shipping?

Free standard shipping is included for orders with a net value (after all discounts are applied) of $49 or more. 

 

What are your normal shipping times?

Our normal standard shipping time frames are 7-10 business days from the time of order. Most orders will process within 24 hours.

 

Can I place an order and have the shipment sent to an address other than mine?

Absolutely! In the ship-to address, you can select another address to have the order shipped to. For those who would like to change addresses throughout the year, please contact customer service to make those updates.

 

Can I place an order and have the shipment sent to an address other than mine?

Yes, you can. In the ship-to address, you can select another address to have the order shipped to. For those who would like to change addresses throughout the year, please contact customer service to make those updates.

 

Why am I being charged tax?

Whether or not tax is added is dependent on your home state. We are required by most states to collect tax and depending on your state the criteria may be different. Please see below:

  • Alabama (AL) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Arkansas (AR) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Arizona (AZ) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • California (CA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Colorado (CO) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Connecticut (CT) - Applicable state sales tax will be applied on personal care products and hard goods. Supplements are excluded from taxes.
  • District of Columbia (DC) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Florida (FL) - Applicable state sales tax will be applied on personal care products and hard goods. Supplements are excluded from taxes.
  • Georgia (GA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Hawaii (HI) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Idaho (ID) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Illinois (IL) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Indiana (IN) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Iowa (IA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Kansas (KS) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Kentucky (KY) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Louisiana (LA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Maine (ME) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Maryland (MD) - Applicable state sales tax will be applied on personal care products and hard goods. Supplements are excluded from taxes.
  • Massachusetts (MA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Michigan (MI) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Minnesota (MN) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Mississippi (MS) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Missouri (MO) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • North Carolina (NC) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Nebraska (NE) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Nevada (NV) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • New Jersey (NJ) - Applicable state sales tax will be applied on personal care products and hard goods. Supplements are excluded from taxes.
  • New Mexico (NM) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • New York (NY) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • North Dakota (ND) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Ohio (OH) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Oklahoma (OK) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Pennsylvania (PA) - Applicable state sales tax will be applied on personal care and hard goods. Supplements are excluded from taxes.
  • Rhode Island (RI) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • South Carolina (SC) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • South Dakota (SD) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Tennessee (TN) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Texas (TX) - Applicable state sales tax will be applied on personal care and hard goods. Supplements are excluded from taxes.
  • Utah (UT) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Virginia (VA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Vermont (VT) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Washington (WA) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • West Virginia (WV) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Wyoming (WY) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.
  • Wisconsin (WI) - Applicable state sales tax will be applied on supplements, personal care products and hard goods.

     

    How do I cancel my order?

    To cancel your order, please email customer service at cs@naturalpulse.com or use the Contact Us link found on the footer of our website. Keep in mind our products are backed by a no-risk 90-day money back guarantee.

     

    Refunds and Returns

    What is your refund policy?

    Although we are confident that you will benefit from our products, we do offer a 90-day money back guarantee. There is no risk. Please note, however, that shipping charges are not refundable. Simply email Customer Service at cs@naturalpulse.com or use the Contact Us link at the footer of our website for additional information.

     

    How do I return my products?

    For product returns, please send them to the following address using a shipping method of your choice: 

    Natural Pulse LLC

    PO Box 64

    Keswick, VA  22947

     

    Not finding the answer to your question?

    If you are not finding the answer to your question, please reach out to Customer Service at cs@naturalpulse.com or use the Contact Us tab found at the footer of our website.

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